Facing problem in time clock attendance!

AFA · May 24, 2023, 9:05am

After application update it shows; Location Info: Retrieving … only. All access are enabled.

kapchew · May 24, 2023, 9:21am

Which version are you using?
I am not able to repeat your problem. Have you tried at an open space such as outdoor field?

AFA · May 24, 2023, 9:31am

kapchew · May 24, 2023, 9:38am

Which platform, iOS? Android?

Platform version?

AFA · May 24, 2023, 9:39am

iOS version 16.5

kapchew · May 24, 2023, 9:40am

I see. I tested on iOS 16.1.1 without any problem.

There is another user report on iOS 16.5 location service problem too.

Will need to check if this is iOS 16.5 problem. FYI, location service is not modified at all for the latest update.

AFA · May 24, 2023, 9:42am

Hope it will fixed soon:-(

kapchew · May 24, 2023, 9:42am

Sure. Let’s see if it’s iOS 16.5 problem or not first.

Aimanaziz · May 25, 2023, 1:13am

I had this issue today, but using desktop to checkin there is no issue to checkin

Ios 16.5
Latest version M44

Maylowhr.my · May 25, 2023, 1:14am

Hi @kapchew Same issue facing to few my staffs using iOS (16.4.1 or 16.5). Cant perform Clock in after update the new version of hr.my app this morning.
Before update the hr.my app is able to log in. After update the hr.my app, the problem occur.

kapchew · May 25, 2023, 1:36am

@Aimanaziz @Maylowhr.my This issue seems to affect iOS 16.4 and 16.5 only.

I tested on 16.1.1 and it works properly.

Not sure if it could be fixed from my end, and I am seriously considering discontinuing iOS app now, giving me way too much trouble.

Admin1 · May 25, 2023, 1:59am

i also had this issue, ios 16.4

kapchew · May 25, 2023, 2:00am

Noted with thanks.

andrew.hee · May 25, 2023, 2:05am

Hi Kapchew,

Beforehand i use hr.my M43 version with ios 16.4.1(a) is able to check in and check out, however i saw my team facing issue, and i update the hr.my to M44 and the problem occur, my ios version still remain 16.4.1(a)

kapchew · May 25, 2023, 2:28am

Ya, I know. M44 was built with latest Xcode, which forced me to upgrade many dependencies and yet it produced a problematic version with iOS 16.4 and 16.5.

JGE · May 25, 2023, 3:26am

I have problem to clock in and clock out after I update the apps. I’m using iPhone IOS 16.5. The location wrote retrieving and it doesn’t show any sign for check in or check out unless I use desktop or laptop.

Can you help me to fix the problem

cloudcloudy · May 25, 2023, 3:26am

The latest update from this app makes my account cannot check in. Already restarted and uninstall then install back. And found out that the hr apps cannot detect location and also the apps don’t come with location permission . Before the update the apps come with location permission but now dont have. Even at settings also don’t have.

kapchew · May 25, 2023, 3:49am

@JGE @cloudcloudy Please check the replies in this post.

bidutse · May 25, 2023, 3:59am

having the same issue, ios 16.4.1(a)
HR.my - M44

possible to rollback to previous version?

kapchew · May 25, 2023, 4:28am

I already checked, not possible.