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1

We are experiencing a recurring issue with our employees’ email addresses when sending invitations through your platform. Here is the error message we receive:

“This email address is now BLOCKED. Your previous Invitation emails have been bounced back. Please try with a different email address.”

After checking our internal system, we found no issues on our side. We cannot change our employees’ email addresses every time this blocking occurs.

Could you help us identify the cause of this problem and resolve it as soon as possible?

2

Hi,

When you sent the first invitation while the mailbox did not exist yet, you will receive a different bounce message.

When an email is bounced, it will be automatically blocked by Amazon email service to prevent future repeatedly sending to an undeliverable mailbox.

Even if you set up such missing mailbox after the email address is blocked, you will no longer send to the same address any more.

What you can do is use other mailbox instead.