If your employees are not receiving email notifications for related transactions, such as Leave Application etc, it is most likely due to the following reasons:
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Email Notification set to “Only critical emails”
If Email Notification options have been set to “Only critical emails” for Administrator or Employees via Employer → Setting, then all transactional emails will not be delivered to the relevant target. Transactional emails refer to messages related to leave applications etc
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Mailbox issues
- mailbox may be unreachable, i.e. it is disabled or deleted
- mailbox may be out of storage, i.e. could no longer accept new emails
- emails may have landed in junk mail folder
- mail server may have aggressive anti-spam rules that accidentally rejected emails from HR.my
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Workflow configuration issues
For instance, if you set up a Leave Approval Workflow so that a new leave application must be reviewed by Line Manager, Head of Department and a Custom Role (such as COO):
- check if the applicant is assigned to the correct Leave Worflow via Employee → Employment Terms
- check if the applicant’s Line Manager and Department are assigned via Employee → Placement
- check if the Head of Department is assigned via Employer → Department
- check if the Custom Role (e.g. COO) is assigned via Employee → Custom Role
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Web account issues
- If the web accounts of the applicant or managers (Line Manager, Head of Department or a Custom Role such as COO) have been disabled, they will not receive email notifications too. Confirm if their web account is enabled via Employee → Web Account
- Similarly, if the mailbox used to register the web account is not reachable (see Mailbox issues above), HR.my will stop sending email notification to that particular employee
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Administrator mailbox unreachable
If the Administrator’s (Employer account owner) mailbox is unreachable, HR.my will stop email notifications to ALL employees under the Employer account.