Employee Web Account Issue - Email Already Registered Under Same Employer

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1

I’m experiencing an issue when inviting a new employee to activate their Employee Web Account.

The new employee appears under Employee → Web Account → No Account. However, when they click the invitation link, HR.my displays the following message:

“This email is already signed up with another Employee Web Account under the same employer. You can only use the same email address for different employers.”

The email address was previously used by a resigned employee. I have already deleted the resigned employee’s profile from HR.my.

I have also checked Employee → Web Account under No Account, Enabled, and Disabled, and there is no other Employee Web Account associated with that email address. Only the new employee appears under No Account.

Could you please check whether there is a hidden or orphaned Employee Web Account still linked to our employer and advise how this can be resolved?

For privacy reasons, I have not included the employee’s email address in this public post. I’m happy to provide it privately if needed.

2

Hi,

Kindly note that, an employee profile (or record) in your Employer account, is different from an Employee Web Account.

These are 2 different things.

An Employee Web Account is owned by the employee, not Employer.

Therefore, while you have delete the employee record from your account, but the Employee account with the said email address still exists on HR.my, and that is the reason that you cannot reuse the same email address to sign up another Employee account again.