I invited a colleague to register as a web account; set the password (correct credentials) try to log in on the Employee Login page; an error appears “Your HR.my Administrator has disabled your Employee Web Account, kindly …”
the problem is I haven’t locked anyone; all employees are still on the “No Account” page and I can’t find any setting to unlock this feature.
Can you help me please?
Thank you very much
There are several possibilities:
- Your colleague is really blocked by you. You may check Employee->Web Account->Disabled, see if the employee web account is under this tab, or under “Enabled” tab?
- Your colleague has signed in the wrong Employer’s associated web account. Note that a web account could be associated with multiple Employer accounts. And that Employer account does disable your colleague’s web account.
The colleague is like 18 others on the “No Account” page so she has not been blocked (disabled).
I checked: try logging in with her registration credentials on the “Employee” login page. She does not have access to any other passwords to log in.
Employees on “No Account” page means they have not signed up their web accounts with current Employer.