Duplicate nric – employee record deleted but cannot re-create

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1

Hi,

I encountered “Duplicate Key Fields” error when creating an employee.

Issue: Old employee record was deleted, but system still detects duplicate NRIC.

Kindly assist to reactivate, merge or remove the duplicate key so I can proceed.

Thank you.

2

Hi,

If you encounter “Duplicate Key Fields” error when creating an employee due to duplicate NRIC, that means the employee is not DELETED, but he/she is ARCHIVED.

You should reuse the archived record instead of creating a new one.

Go to Employee→Employment Terms, then Search for “Archived” status in Job Status. When you find the employee, add a new record to re-hire the employee.

For more details, please visit the user guide.