Hi,
We are previously using Google Worskpace for our email domain. However, the contract already expired and we were not able to immediately change the admin email used in HR.My. We are currently subscribed and are planning to renew our Crowdfunding/Sponsorhip but we can no longer login. Can we find assistance to update the email?
Thanks in advance!
Is it employee or admin account?
Admin account.
If it’s admin account, then the only way is to restore your email address to continue.
If it’s employee account, you may re-invite with another email address.
Won’t there be any work around?
Is there a way to internally change the email instead?
I am sorry that as there is no way for me to authenticate your ID, therefore I am not able to change the email address (i.e. account ownership) for you.
Just think of this situation, in future if a rogue employee impersonating you and come to ask me to change the admin email address to his email address so that he could access and destroy your data, should I agree to help him?
Your understanding is much appreciated.
Yes, I unserstand. Thank you.
Hi @kapchew,
I will just reopen this issue. We had an expired domain problem and the new admin email can’t be accessed because of that. Is there a way for you to just turn off the Verification Code so we can do payroll process?
Sorry, I am not able to do that.
Thank you for the reply
@Arman Did you get any assistance with this issue?
Regards,
Hi @SaydPeo ,
Sadly, no. @kapchew said he was not able to do that. Good thing is that we were able to recover our domain after a month from GoDaddy and the admin is working now again.
@Arman Alright thanks for the response. We have a similar problem. I was looking through to see if people with the same problem managed to get assistance.
As I have already explained here: Admin Email is Deactivated - #6 by kapchew
I really cannot do anything about it. Hope that you could understand.
@kapchew Does it not seem unreasonable that you are not willing to assist us in gaining access to our account. In any case, its your system but please do take into account that we have financial information and credit cards linked for your sponsorships payments.
I have been requested to ask you to close our account and purge our records on the account of you being uncooperative.
At the very least just close our account so that we can part ways.
Thank you.
Please see my explanation here: Admin Email is Deactivated - #6 by kapchew
To expand on it, assuming that YOU = you@abc.com, and you signed up an Employer account. Then suddenly someone claims to be YOU2 = you2@xyz.com sends an email to me and tells me that my assistance is needed to transfer the ownership of the account from you@abc.com to you2@xyz.com, reason being that YOU2 can no longer access you@abc.com email account.
If I DID that, here’s the problem:
If I am lucky, YOU2 is really YOU, then the transfer seems safe, everyone is happy. BUT, what about subsequently I receive another request claiming to be YOU again, shall I change the account ownership again?
What if YOU2 is not YOU, but an unhappy rogue employee from your organisation? What kind of disaster would it be if the account ownership is transferred to YOU2? What about your sensitive and private employees’ data such as salary, contact, historical records?
Unlike offline business such as banks, where you could bring your ID to open or close account, and the bank staff will be able to AUTHENTICATE you on the spot, there is no way that I could do the same online.
To me, your only ID is your registered email address, and even so, I have to be discreet so as not to be fooled by someone spoofing your email.
Therefore, to protect and safeguard all HR.my users’ data, I MUST NOT entertain any such requests to transfer account ownership manually, regardless of reasons.
Please understand that, all account ownership actions MUST BE PERFORMED BY THE ACTUAL OWNER. Therefore account creation, account ownership transfer, account closure are a SELF-SERVICE function. You will need to login your account, then click at the Account icon on the upper right corner, access Preferences menu to close your account. Once your account is closed, your data will be purged as well.
From your email:
Do you have an offsite manual workaround for changing admin users? The hosting provider has transitioned all our emails to the foundation’s domain. There appears to be a technical problem with our main domain. Turnaround time has been set to 7 days for the resolution. We need immediate assistance, however.
My understanding is that you should be able to resolve your domain problem in 7 days. You may login your account to close it once your hosting provider resolves your domain problem.
Rest assured that your financial info and payment cards are not stored in my system. They are actually encrypted and kept on the payment processor instead.
Lastly, don’t worry about the sponsorship, I have already cancelled it.