Your Registered Email Account is Your ID
Unlike offline business such as banks, where you could bring your ID to open or close account, and the bank staff will be able to AUTHENTICATE you on the spot, there is no way that I could do the same online.
To me, your only ID is your registered email address, and even so, I have to be discreet so as not to be fooled by someone spoofing your email.
Therefore, to protect and safeguard all HR.my users’ data, I MUST NOT entertain any such requests to close or transfer account ownership manually, regardless of reasons.
To expand on it, assuming that YOU = you@abc.com, and you signed up an Employer account. Then suddenly someone claims to be YOU2 = you2@xyz.com sends an email to me and tells me that my assistance is needed to transfer the ownership of the account from you@abc.com to you2@xyz.com, reason being that YOU2 can no longer access you@abc.com email account.
If I DID that, here’s the problem:
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If I am lucky, YOU2 is really YOU, then the transfer seems safe, everyone is happy. BUT, what about subsequently I receive another request claiming to be YOU again, shall I change the account ownership again?
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What if YOU2 is not YOU, but an unhappy rogue employee from your organisation? What kind of disaster would it be if the account ownership is transferred to YOU2? What about your sensitive and private employees’ data such as salary, contact, historical records?
All account ownership actions MUST BE PERFORMED BY THE ACTUAL OWNER. Therefore account creation, account ownership transfer, account closure are a SELF SERVICE function.
Protect Your Account Ownership
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With that in mind, it is very important that the Employer account is registered with an email address that you will ALWAYS have access to. If there is a need to change your email service or email domain, always ensure that you will have access to the same email account, otherwise you will want to change the registered email to some temporary email account first and change it back to your final email account once your new email domain is up and running.
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Do not ask someone who may potentially leave your organisation to register the Employer account under their personal email account.
How to Change Account Ownership (registered email)
- To transfer or change the registered email of your account, you will need to login your account, then click at the Account icon on the upper right corner, access Change Email menu.
How to Close Account
- To close your account, you will need to login your account, then click at the Account icon on the upper right corner, access Preferences menu to close your account. Once your account is closed, your data will be purged as well.